Returns & Exchanges
At Moodi, we want you to love every piece you wear, so we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our team is here to ensure a seamless exchange or refund process.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items with all original tags attached and include the packing slip inside the box to ensure faster processing.
Ship It Back
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing